Privacy Policy

Information We Collect

We collect account information from business users, including name, business name, email address, phone number, login information, and billing or setup details. We also process customer information submitted through Callbacker-powered calls, text messages, booking forms, payment links, and support interactions. This may include a customer name, phone number, service request, service address, message content, booking details, call metadata, and payment status.

How We Use Information

We use information to provide Callbacker, route missed-call text backs, qualify leads, schedule jobs, send customer-care updates, support users, process payments, secure the service, troubleshoot issues, and improve product performance.

SMS Privacy

For Callbacker customer-care SMS, we collect phone numbers, message content, delivery status, opt-in records, and opt-out records so we can send missed-call replies, lead follow-up, scheduling updates, service updates, and related customer-care messages.

Mobile information and SMS opt-in consent are not shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes. We may share SMS-related data with service providers that help us operate Callbacker, such as messaging, hosting, database, analytics, support, and payment providers, only as needed to provide the service.

SMS Frequency and Choices

Message frequency varies based on missed calls, booking activity, service updates, and customer replies. Message and data rates may apply. You can reply STOP to opt out or HELP for help.

Data Sharing

We do not sell personal information. We may share information with vendors that perform services for us, with a business that uses Callbacker to communicate with its own customers, when required by law, to protect rights and safety, or as part of a business transfer.

Contact

Questions about this Privacy Policy can be sent to support@callbacker.io.